FAQ
Find answers to our most frequently asked questions.
Orders & Personalization
How does personalized photo jewelry work?
After placing your order, you can upload a photo that is meaningful to you. Our team carefully transforms this image into a subtle photo projection within your chosen jewelry piece, ensuring clarity, precision, and lasting beauty.
Are there guidelines for the photos I upload?
For the best results, we recommend using a clear, well-lit photo where the main subject is easily visible. High-resolution images help achieve optimal clarity in your personalized jewelry.
Is the photo visible from the outside?
No. Our photo jewelry is designed to be discreet and elegant. The image is hidden within the piece and can only be viewed through light or close inspection, preserving both privacy and sophistication.
Can I modify my order after placing it?
If your order has not yet entered production, changes may be possible. Please contact us as soon as possible so we can check availability.
Can I cancel my order?
Once a personalized order has entered production, cancellation is no longer possible. Non-personalized orders may be cancelled if they have not yet been processed.
What happens to my uploaded photo?
Your photo is used to create your personalized jewelry. It is handled securely, never shared with third parties, and removed from our systems once production is completed.
Materials
What materials are used?
Our jewelry is crafted from premium stainless steel and sterling silver, selected per design for durability, comfort, and a long-lasting, refined finish.
Production & Shipping
How long does production take?
Personalized jewelry requires additional production time. Production typically takes 2–4 business days, followed by shipping.
When will my order be delivered?
After production, shipping typically takes 4–9 business days, depending on your location and local postal services.
Do you ship across Europe?
Yes, Lovyn Jewelry ships to most European countries.
Do you ship internationally?
Yes, we also offer international shipping to selected destinations.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking details, where available.
What if I entered the wrong delivery address?
If you notice an error, please contact us immediately. Address changes are only possible before the order has been dispatched.
What if my order is delayed or lost?
If your order is delayed or appears to be lost, please contact our support team. We will investigate the issue and assist you promptly.
Returns & Support
Can I return personalized jewelry?
Personalized items are custom-made and cannot be returned unless the item arrives damaged or defective. Non-personalized items can be returned in accordance with our return policy.
What should I do if my jewelry arrives damaged?
Please contact us within 48 hours of delivery and include clear photos of the issue. We will arrange a replacement or suitable solution.
Care
How should I care for my jewelry?
Avoid contact with water, perfumes, and chemicals. Store your jewelry in a dry place and clean gently with a soft cloth to preserve its beauty.
Payments
Which payment methods do you accept?
We accept a range of secure payment options, including major credit cards and trusted online payment providers. Available methods are shown at checkout.
Contact
How can I contact Lovyn Jewelry?
You can reach us via the contact form on our website or by email. We aim to respond within 24–48 hours on business days.
