Privacy policy

We are committed to protecting your privacy and handling your personal data with care, transparency, and integrity. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Lovyn Jewelry acts as the data controller responsible for processing your personal data as described in this policy.

Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification and contact details (name, email address, billing and shipping address, phone number)
  • Order and transaction details
  • Uploaded photos for personalized jewelry
  • Payment-related information (processed securely by third-party providers)
  • Technical data such as IP address, browser type, and device information
  • Communication data when you contact our customer service

Legal Basis for Processing

We process your personal data only when permitted under GDPR, including:

  • Performance of a contract (to process and deliver your order)
  • Legal obligations (accounting, tax, and consumer protection laws)
  • Legitimate interests (improving our services and preventing fraud)
  • Consent, where required (such as for marketing communications)

Use of Uploaded Photos

Photos uploaded for personalized jewelry are processed solely for the purpose of fulfilling your order.
These images are handled securely, are not shared with third parties, and are deleted once production is completed, unless retention is required by law.

Data Sharing and Third Parties

We do not sell or rent your personal data.
Your data may be shared only with trusted third parties where necessary, such as:

  • Payment service providers
  • Shipping and logistics partners
  • IT and hosting providers

All third parties are contractually obligated to comply with GDPR and protect your data.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this policy or to comply with legal retention requirements under EU law.
Uploaded photo data is deleted once it is no longer required for production.

International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyse usage, and improve user experience.
Where required, we obtain your consent before placing non-essential cookies.

Your Rights Under GDPR

As an EU resident, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority in your EU member state

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page with a revised date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via:

Email: info@lovynjewelry.com
Contact form: Available on our website