Shipping policy

Our aim is to deliver your jewelry with care, clarity, and reliability. Please review the information below regarding our shipping process.

Order Processing & Production

Orders for personalized jewelry are custom-made and require additional production time.
Production typically takes 2–4 business days.
Orders for non-personalized items are processed within the same timeframe unless stated otherwise.

Shipping Costs

Standard shipping is free of charge, unless otherwise stated at checkout.
Any exceptions or special shipping options will be clearly communicated before you complete your order.

Shipping Destinations

Lovyn Jewelry ships to most European countries and selected international destinations.
Available shipping options will be displayed during checkout based on your location.

Delivery Times

After production is completed, orders are dispatched and shipped within 4–9 business days, depending on the destination and local postal services.
Please note that delivery times are estimates and may vary due to external factors such as customs processing or carrier delays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Incorrect Address Information

Please ensure that your shipping details are accurate at checkout.
Lovyn Jewelry cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
If you notice an error, please contact us immediately. Address changes are only possible before dispatch.

Delays or Lost Shipments

If your order is delayed beyond the estimated delivery timeframe or appears to be lost, please contact our customer support team. We will investigate the matter and assist you accordingly.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the packaging and contents so we can assist you.

Contact Us

For questions regarding shipping or delivery, please contact us via our website or by email. We aim to respond within 24–48 hours on business days.